Safety notice for woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020)
woom Bikes have announced a voluntary safety notice that affects some woom ORIGINAL 6 bikes (26″) from model years 2016–2020 as well as some woom OFF and woom OFF AIR models in size 5 and 6, sold in 2019 and 2020.
There is a slim chance that the cranks on these models can fatigue and break, which could result in a crash. Despite the risk being small, woom are requesting that owners of the affected woom ORIGINAL, woom OFF or woom OFF AIR please refrain from riding their bikes until the cranks have been replaced by a specialist.
This safety notice does NOT affect the following: all woom OFF and woom OFF AIR bikes in size 4, all woom ORIGINAL bikes in sizes 1–5, all woom ORIGINAL 6 bikes that entered the market pre-2016 or in 2021 onwards. The following models are also entirely unaffected: woom EXPLORE, woom NOW, woom UP.
Is your woom bike affected?
Compare your bike to the photos to see if it is impacted by this notice and therefore needs replacement cranks.
● Step 1: Use the Online Crank Checker to identify if your bike is affected.
● Step 2: If yes, order the new crankset for free by contacting woom’s customer service at productsafetyEU@woom.com.
You can have your cranks replaced in any reputable bike shop or service center. However, you will need to pay upfront (approximately £30) and woom will cover the cost afterwards. You can claim back the cost of this service by emailing woom’s customer service team at productsafetyEU@woom.com . You’ll be sent a link where you can upload the receipt and insert your bank details. Once they’ve checked those over, you’ll be reimbursed.
Please open the Online Crank Checker now.
Once you’ve placed an order for a new crankset, you’ll receive an email confirmation, plus details on how to get your cranks replaced for free.
For more details on the crank safety notice, contact woom at productsafetyEU@woom.com.